Frequently Asked Questions
Login and Registration Issues
- Why can’t I login?
- There are several reasons why this could occur. First, ensure your username and password are correct. If they are, contact the board owner to make sure you haven’t been banned. It is also possible the website owner has a configuration error on their end, and they would need to fix it.
- Why do I need to register at all?
- You don’t!. However; registration will give you access to additional features not available to frotherguests - definable avatar images, private messaging, emailing of fellow users, usergroup subscription, etc. It takes a few moments to register so it is recommended you do so.
- Why do I get logged off automatically?
- If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the board administrator has disabled this feature.
- How do I prevent my username appearing in the online user listings?
- Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.
- I’ve lost my password!
- Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.
- I registered but cannot login!
- First, check your username and password. If they are correct, then one of two things may have happened. If COPPA support is enabled and you specified being under 13 years old during registration, you will have to follow the instructions you received. Some boards will also require new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting an administrator.
- I registered in the past but cannot login any more?!
- It is possible an administrator has deactivated or deleted your account for some reason. Also, many boards periodically remove users who have not posted for a long time to reduce the size of the database. If this has happened, try registering again and being more involved in discussions.
- What is COPPA?
- COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgment, allowing the collection of personally identifiable information from a minor under the age of 13. If you are unsure if this applies to you as someone trying to register or to the website you are trying to register on, contact legal counsel for assistance. Please note that the phpBB Group cannot provide legal advice and is not a point of contact for legal concerns of any kind, except as outlined below.
- Why can’t I register?
- It is possible the website owner has banned your IP address or disallowed the username you are attempting to register. The website owner could have also disabled registration to prevent new visitors from signing up. Contact a board administrator for assistance.
- What does the “Delete all board cookies” do?
- “Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.
User Preferences and settings
- How do I change my settings?
- If you are a registered user, all your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to change all your settings and preferences.
- The times are not correct!
- It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.
- I changed the timezone and the time is still wrong!
- If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please notify an administrator to correct the problem.
- My language is not in the list!
- Either the administrator has not installed your language or nobody has translated this board into your language. Try asking the board administrator if they can install the language pack you need. If the language pack does not exist, feel free to create a new translation. More information can be found at the phpBB website (see link at the bottom of board pages).
- How do I show an image along with my username?
- There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. Another, usually a larger image, is known as an avatar and is generally unique or personal to each user. It is up to the board administrator to enable avatars and to choose the way in which avatars can be made available. If you are unable to use avatars, contact a board administrator and ask them for their reasons.
- What is my rank and how do I change it?
- Ranks, which appear below your username, indicate the number of posts you have made or identify certain users, e.g. moderators and administrators. In general, you cannot directly change the wording of any board ranks as they are set by the board administrator. Please do not abuse the board by posting unnecessarily just to increase your rank. Most boards will not tolerate this and the moderator or administrator will simply lower your post count.
- When I click the e-mail link for a user it asks me to login?
- Only registered users can send e-mail to other users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users.
- How do I post a topic in a forum?
- To post a new topic in a forum, click the relevant button on either the forum or topic screens. You may need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.
- How do I edit or delete a post?
- Unless you are a board administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion. Please note that normal users cannot delete a post once someone has replied.
- How do I add a signature to my post?
- To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.
- How do I create a poll?
- When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.
- Why can’t I add more poll options?
- The limit for poll options is set by the board administrator. If you feel you need to add more options to your poll than the allowed amount, contact the board administrator.
- How do I edit or delete a poll?
- As with posts, polls can only be edited by the original poster, a moderator or an administrator. To edit a poll, click to edit the first post in the topic; this always has the poll associated with it. If no one has cast a vote, users can delete the poll or edit any poll option. However, if members have already placed votes, only moderators or administrators can edit or delete it. This prevents the poll’s options from being changed mid-way through a poll.
- Why can’t I access a forum?
- Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or board administrator to grant you access.
- Why can’t I add attachments?
- Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact the board administrator if you are unsure about why you are unable to add attachments.
- Why did I receive a warning?
- Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. Please note that this is the board administrator’s decision, and the phpBB Group has nothing to do with the warnings on the given site. Contact the board administrator if you are unsure about why you were issued a warning.
- How can I report posts to a moderator?
- If the board administrator has allowed it, you should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.
- What is the “Save” button for in topic posting?
- This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
- Why does my post need to be approved?
- The board administrator may have decided that posts in the forum you are posting to require review before submission. It is also possible that the administrator has placed you in a group of users whose posts require review before submission. Please contact the board administrator for further details.
- How do I bump my topic?
- By clicking the “Bump topic” link when you are viewing it, you can “bump” the topic to the top of the forum on the first page. However, if you do not see this, then topic bumping may be disabled or the time allowance between bumps has not yet been reached. It is also possible to bump the topic simply by replying to it, however, be sure to follow the board rules when doing so.
Formatting and Topic Types
- What is BBCode?
- BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.
- Can I use HTML?
- No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.
- What are Smilies?
- Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.
- Can I post images?
- Yes, images can be shown in your posts. If the administrator has allowed attachments, you may be able to upload the image to the board. Otherwise, you must link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.
- What are global announcements?
- Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Global announcement permissions are granted by the board administrator.
- What are announcements?
- Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. As with global announcements, announcement permissions are granted by the board administrator.
- What are sticky topics?
- Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, sticky topic permissions are granted by the board administrator.
- What are locked topics?
- Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator. You may also be able to lock your own topics depending on the permissions you are granted by the board administrator.
- What are topic icons?
- Topic icons are author chosen images associated with posts to indicate their content. The ability to use topic icons depends on the permissions set by the board administrator.
User Levels and Groups
- What are Administrators?
- Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.
- What are Moderators?
- Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.
- What are usergroups?
- Usergroups are groups of users that divide the community into manageable sections board administrators can work with. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum.
- Where are the usergroups and how do I join one?
- You can view all usergroups via the “Usergroups” link within your User Control Panel. If you would like to join one, proceed by clicking the appropriate button. Not all groups have open access, however. Some may require approval to join, some may be closed and some may even have hidden memberships. If the group is open, you can join it by clicking the appropriate button. If a group requires approval to join you may request to join by clicking the appropriate button. The user group leader will need to approve your request and may ask why you want to join the group. Please do not harass a group leader if they reject your request; they will have their reasons.
- How do I become a usergroup leader?
- A usergroup leader is usually assigned when usergroups are initially created by a board administrator. If you are interested in creating a usergroup, your first point of contact should be an administrator; try sending a private message.
- Why do some usergroups appear in a different colour?
- It is possible for the board administrator to assign a colour to the members of a usergroup to make it easy to identify the members of this group.
- What is a “Default usergroup”?
- If you are a member of more than one usergroup, your default is used to determine which group colour and group rank should be shown for you by default. The board administrator may grant you permission to change your default usergroup via your User Control Panel.
- What is “The team” link?
- This page provides you with a list of board staff, including board administrators and moderators and other details such as the forums they moderate.
- I cannot send private messages!
- There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.
- I keep getting unwanted private messages!
- You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.
- I have received a spamming or abusive e-mail from someone on this board!
- We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.
Friends and Foes
- What are my Friends and Foes lists?
- You can use these lists to organise other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Subject to template support, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.
- How can I add / remove users to my Friends or Foes list?
- You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.
Searching the Forums
- How can I search a forum or forums?
- Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages on the forum. How to access the search may depend on the style used.
- Why does my search return no results?
- Your search was probably too vague and included many common terms which are not indexed by phpBB3. Be more specific and use the options available within Advanced search.
- Why does my search return a blank page!?
- Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched.
- How do I search for members?
- Visit to the “Members” page and click the “Find a member” link.
- How can I find my own posts and topics?
- Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.
Topic Subscriptions and Bookmarks
- What is the difference between bookmarking and subscribing?
- Bookmarking in phpBB3 is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
- How do I subscribe to specific forums or topics?
- To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
- How do I remove my subscriptions?
- To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.
- What attachments are allowed on this board?
- Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact the board administrator for assistance.
- How do I find all my attachments?
- To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.
Frothers Unite! UK Issues
- Help, someone said some rude words!
- Someone said poo again, in a public forum? Dash it all to high heaven. Seriously, FU!UK is a place for everyone to kick back and relax, away from the heavy moderation and careful diplomacy of some other, more “professional” websites. Say what you feel, rant, rave and abuse each other because the moderators here will assume you are all grown up enough that you don’t need protecting from rude words (and frankly don’t give a fuck in any case). If you take serious offence at a post someone has made, it may be that the moderator will need to step in and take charge... or it may be that you need to take a step back and lighten up a bit. This might not suit everyone but there you are. In general, if you don’t like what someone has said to you then you can either ignore them, or call them a cunt. Either works.
- OK but this is really inappropriate material.
- Porn and spam we will act on of course, please report these to a moderator who will delete the post. We do sometimes get rogue spambots peppering the boards with their evil Russian crap, just be sensible and remember not to click any links in a post that makes no sense, and don’t reply to any spam posts as it just makes the cleanup job harder. Registered members can now opt to ignore all posts made by their mortal enemies, if these are really spoiling their enjoyment of the site, using the using the Friend and Foes system.
- Where is the registration agreement then? Or code of conduct?
- Code of conduct? Hahaha! Oh sorry, you were being serious. #kof#
OK so we took it down cos the default one wasn’t really relevant to what we do here and we haven’t really established a new one... one noble contributor (DemonEtrigan) supplied this draft which is quite well favoured and might serve as a good stopgap:
“Beware, by registering on this site you agree to the fact that you are at least the physical age to be considered an adult wherever the hell you come from. Unfortunately we can’t (and don’t want) to enforce a set of stupid rules that anybody who can live in normal society should already know. Just so you understand, people in here swear, take the lords name in vain, insult people, argue, swear, make reference to bodily functions and occasionally post links to disreputable sites....If any of that is likely to offend you, get the hell back to where you came from. By registering on this site you give up all rights to complain about being hurt, or offended by anything you read....Grow up!”
Thanks for that DemonE. Oh and we don’t need a COPPA agreement because we aren’t US based. If you don’t know what that is then don’t bother looking it up, its very dull.
- Are there no rules at all then?
- There is one exception to our laissez-faire attitude to moderation. Frothers want a secure and relaxed environment where they are free to abuse each other without impediment, so to preserve our sanctum of anarchy we will take action against anyone abusing the forum itself.
In addition to the aforementioned spam and porn posts this includes creating spoof accounts (where it is not obvious that the account is a spoof), hijacking usernames or accounts, posting a rude word 400,000 times without spaces to fuck up the page formatting and anything else that gives everyone (especially the moderators) a massive headache without being in the least bit funny.
Having a larf is fine, and if you are pushing the limits our first action will be a gentle nudge, but deliberate and repeated abuse will result in the webmaster sending his fighting uruk-monkeys to your house to move all of your furniture around while you are out.
No doubt some of you excellent creative types will find new and ingenious ways to spoil everyone’s enjoyment of the site to the extent that more rules will need to be grudgingly knocked together in the future and applied by the unpaid servants of the site. Just be aware that people who do such things on purpose are known, in the vernacular, as shit-licking zombie-fiddlers, have no friends, and never will.
- I am a miniatures/rpg/ccg/wargames company, can I post here?
- Well of course you can. There are certain important things to bear in mind though.
- Frothers Unite! UK is home to a wide range of professionals and experts who like to chill out after/during/instead of a hard days work. However it is chiefly a consumer site and they are mostly here in their role as consumers, with all the other schmoes, albeit as ones with an eye for different details. If you are lucky they will lend you the benefit of their wisdom (if you are really lucky they will stop after a while).
- You are welcome to post news items on the appropriate forums, but do bear in mind that any comments in response will not be filtered or censored. Its a discussion board not a free advertising service. Sometimes its better to give us an idea and point us to the advertising blurb, if this is very long and likely to challenge attention spans- you don’t want people to be tired and irritable when they get to the bottom of your post, ’cos thats where the “reply” button is.
- You are welcome to come and post as yourself, on any topic and in any vein, and kick back with the rest of us. Do bear in mind it is easy to get carried away in the atmosphere engendered by our laissez-faire, devil-may-care attitude to web etiquette and the anarchic crowd it seems to attract.
Be sensible - if you are posting under your professional name then don’t post anything that you wouldn’t want associated with your business. By all means maintain separate identities for professional and personal posting... its ok if everyone knows that “jamesF” is head of Tangent Figures Ltd but if he posted “fuckarsepoo hahahaha” under his “Tangent Figures” login then the investors might not be too pleased.
- My livelihood is threatened by posters on your board giving a poor review to my products!
- Oh fuck off. Sorry but this isn’t a fanboy site like you might be used to, you aren’t supporting us with advertising revenue and there are no rules here about toning down an honest review to pass some sanitation test. Our tips to deal with such “threats” to your livelihood:
- Take it on the chin - the criticism might be a lot harsher than you are used to, this is partly because we do not censor reader comments (see above) and partly because coming up with a great insult for a mediocre product is often better sport than providing balanced review. Yes we might get carried away sometimes but you will certainly get a more positive response by acknowledging criticism in good humour than by whinging. Mi casa, mis reglas.
- If, under any hyperbole, there is a genuine misconception about your product, point this out and show us how wrong we are (a bad picture, for example, can lead people to believe a product line is worse than it actually is). Before you say it, no, holding a product in your hand is not neccessary to pointing out that it looks rubbish, but if bad pictures lead us to think so then we are doing you a favour by pointing that out. Its called public service bitching.
- If, under any hyberbole, there is no reasoned critcism of your product at all, you could just ignore it or you could point out the failing. Sometimes people need a big nudge to articulate what they dislike about something and sometimes they are unable to get beyond “don’t like it”, in which case simply pointing this out demonstrates that the criticism is just down to a personal taste and is unlikely to sway other punters.
- If your product is genuinely shit I’m afraid you are better off finding this out before you invest any more money in it. Anyway we’ve got no sympathy, you should have done some consumer testing before you launched.
phpBB 3 Issues
- Who wrote this bulletin board?
- This software (in its unmodified form) is produced, released and is copyright phpBB Group. It is made available under the GNU General Public License and may be freely distributed. See the link for more details.
- Why isn’t X feature available?
- This software was written by and licensed through phpBB Group. If you believe a feature needs to be added please visit the phpBB Ideas Centre, where you can upvote existing ideas or suggest new features.
- Who do I contact about abusive and/or legal matters related to this board?
- Any of the administrators listed on the “The team” page should be an appropriate point of contact for your complaints. If this still gets no response then you should contact the owner of the domain (do a whois lookup) or, if this is running on a free service (e.g. Yahoo!, free.fr, f2s.com, etc.), the management or abuse department of that service. Please note that the phpBB Group has absolutely no jurisdiction and cannot in any way be held liable over how, where or by whom this board is used. Do not contact the phpBB Group in relation to any legal (cease and desist, liable, defamatory comment, etc.) matter not directly related to the phpBB.com website or the discrete software of phpBB itself. If you do e-mail phpBB Group about any third party use of this software then you should expect a terse response or no response at all.